These Terms of Service govern your access to and use of the website, customer portal, cloud computing, hosting, server, software, AI integration, support, and related IT infrastructure services provided by Astrenix Inc. By registering an account, placing an order, paying an invoice, or using our services, you agree to these Terms.
1. Services
Astrenix Inc provides cloud computing, VPS, dedicated server, hosting, domain-related, software development, AI integration, and IT infrastructure services. Specific service features, prices, configurations, support scope, and delivery timelines are described on the relevant product pages, order pages, invoices, or written service agreements.
We may update, modify, suspend, or discontinue parts of the services where reasonably necessary for security, compliance, maintenance, supplier changes, or business operations.
2. Account registration and customer information
You must provide accurate, complete, and current information when creating an account or purchasing services. You must promptly update account, billing, KYC, and contact information when it changes.
You are responsible for protecting your username, password, API keys, private keys, and other credentials. Actions taken through your account are deemed authorized by you unless you notify us promptly of unauthorized access.
3. Eligibility and compliance
You represent that you have legal capacity and authority to enter into these Terms. If you use the services for a company or other organization, you represent that you are authorized to bind that organization.
You must comply with all applicable laws and regulations, our Acceptable Use Policy, third-party provider terms, export control rules, sanctions restrictions, and any compliance requirements applicable to your use of the services.
4. Orders, payment, and taxes
Orders become effective when accepted by us and, where applicable, after payment is received or credit terms are approved. You agree to pay all fees, renewal charges, overage charges, taxes, and other amounts shown in the order, invoice, or customer portal.
Unless otherwise stated, fees are non-refundable after service activation, except where required by law or expressly agreed by us in writing. Late or failed payments may result in suspension, termination, deletion of resources, or collection activity.
5. Service delivery and support
We will use commercially reasonable efforts to deliver services according to the product description or written agreement. Delivery times may vary due to verification, payment review, upstream supplier availability, network events, abuse checks, or customer-provided information.
Support is provided through the channels, hours, and scope described on our website or customer portal. We may require identity verification before discussing account, billing, or service details.
6. Customer responsibilities
You are responsible for your content, applications, data, users, configurations, backups, security settings, software licenses, and compliance obligations unless a written managed-service agreement says otherwise.
You must not interfere with our systems, other customers, or third-party networks. You must respond promptly to abuse notices, security reports, payment notices, and compliance requests.
7. Prohibited use
You may not use the services for illegal, abusive, fraudulent, infringing, harmful, or high-risk activities. Prohibited activities are further described in our Acceptable Use Policy, which forms part of these Terms.
8. Suspension and termination
We may suspend or terminate services or accounts if you violate these Terms, fail to pay, create security or network risk, provide false information, violate law, trigger upstream provider restrictions, or fail to resolve abuse or compliance issues.
You may cancel services according to the procedures in the customer portal or applicable service agreement. Cancellation does not relieve you of unpaid fees incurred before cancellation.
9. Data, backups, and deletion
You are responsible for maintaining backups unless backup services are expressly included in your plan or written agreement. Upon termination, expiration, non-payment, or abuse suspension, data may become inaccessible or be deleted according to our operational policies.
10. Intellectual property
We retain all rights in our website, platform, software, documentation, trademarks, and service materials. You retain rights in your content and data, subject to the rights needed for us to provide, secure, troubleshoot, and improve the services.
11. Third-party services and upstream providers
Some services rely on third-party infrastructure, registrars, payment processors, cloud providers, software vendors, AI providers, or connectivity providers. Their terms, limitations, outages, compliance rules, or price changes may affect the services.
12. Disclaimers and limitation of liability
To the maximum extent permitted by law, services are provided on an "as is" and "as available" basis unless a written agreement states otherwise. We do not guarantee uninterrupted, error-free, or completely secure services.
To the maximum extent permitted by law, Astrenix Inc will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. Our aggregate liability for a claim is limited to the fees paid by you for the affected service during the twelve months before the event giving rise to the claim.
13. Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of the services after changes become effective means you accept the updated Terms.
14. Governing law and disputes
Unless a separate written agreement provides otherwise, these Terms are governed by the laws applicable to Astrenix Inc's business operations, without regard to conflict-of-law principles. The parties will first try to resolve disputes through good-faith negotiation.
15. Contact
If you have questions about these Terms, please contact us through the contact information published on our website.