Privacy Policy
Last updated: July 14, 2026. This Privacy Policy explains how Astrenix Inc collects, uses, stores, discloses, and protects information when you visit our website, create an account, purchase cloud computing, hosting, server, software, AI integration, or related IT infrastructure services, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using our website and services.
Information we collect
We may collect account information such as name, company name, billing contact, email address, phone number, country or region, login credentials, tax or business information, and information you provide during support, KYC, billing, or service onboarding.
We may collect transaction and service information such as orders, invoices, payment status, purchased products, IP addresses assigned to services, resource usage, ticket history, abuse reports, and operational logs required to deliver and protect the services.
We may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, access time, cookies, session identifiers, and security logs.
How we use information
We use information to create and manage accounts, process orders and payments, provision services, provide support, send service notices, improve reliability, prevent fraud and abuse, comply with legal and compliance obligations, and enforce our Terms of Service and Acceptable Use Policy.
We may also use aggregated or de-identified information to analyze service performance, improve products, plan capacity, and understand customer needs.
Cookies and similar technologies
We use cookies and similar technologies to maintain sessions, remember preferences, improve website performance, analyze traffic, and protect accounts. You may disable cookies in your browser, but some features may not work correctly.
Sharing and disclosure
We do not sell your personal information. We may share information with service providers that help us operate our website, hosting infrastructure, payment processing, customer support, security, analytics, email delivery, or compliance workflows. These providers may use information only as needed to provide services to us.
We may disclose information when required by law, court order, legal process, competent authorities, or when necessary to investigate abuse, protect our rights, protect customers, enforce our agreements, or respond to security incidents.
Payment and third-party services
Payments may be processed by third-party payment providers. Payment providers may collect and process payment information under their own privacy policies. We receive limited payment status and transaction information needed for billing and reconciliation.
Data retention
We retain information for as long as needed to provide services, comply with accounting, tax, legal, security, and audit obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary by information type and applicable requirements.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may update account information, request support, opt out of non-essential marketing communications where available, or contact us regarding privacy questions. Some information may need to be retained for legal, billing, security, or service integrity reasons.
International operations
Our customers and infrastructure partners may be located in different countries or regions. Information may be processed in jurisdictions where we, our service providers, or infrastructure partners operate, subject to appropriate business and security controls.
Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page. Continued use of our website or services after an update means you accept the revised policy.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact information published on our website.